The full driver adds at least two shortcuts to the Desktop: Printer Assistant and HP Scan. HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.Printer - Full Feature Software - Install Try (again) to install the printer software using Wireless.Īdd the steps in the Check and Remove Section Perhaps there are pieces of the software lurking (hiding) after a previous installation attempt.ĭisconnect the USB cable between the printer and the computer. Note that when I connect the printer to my computer via USB, everything works perfectly, the Driver Installer detects the device and so does HP Print and Scan to the HP Community Forum. Why the HP programs do not detect the HP printer? How do I fix this issue and install the device correctly (i.e. It now says that the "HP Envy 4520 Series" product is visible from my computer, but when I click 'Next", I get the error "Failed to communicate with your selected product". So I go back to HP Print and Scan Doctor. It works in some way: the device is added to my list of printers and scanners, BUT only the printer function works, the scanner function does not work. So I try installing the printer directly through the Windows function "Add a printer or scanner". It searches for products but then the window shows nothing, my product is not listed. So I launch HP Print and Scan Doctor 5.7.2. I end up on a window named "Unable to Find the Device".Įverything seems correct so I click "Search" and then I end up on the same page. On the next window, I select "I see the status is Connected and the signal strength" and I enter the IP address of the printer. When I end up on the window Connection Options, I select "Automatic Setup". the printer AND the scanner functions).įirst, I try the Install software from HP with the drivers. Yet, I cannot fully install the HP device (i.e. I have disabled the firewall on my laptop. I have a HP Envy 4520 connected on my WiFi (2.4GHz), and my laptop (Windows 10) connected on the same WiFi. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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